Over 20,000 people work as independent home agents for Liveops. They hire virtual call center agents as independent contractors.Īgents are connected with Liveops clients – companies and businesses – that need call center services. Liveops is a very well-known call center service provider. Make sure you can meet the criteria before applying for any position.
sufficient computer processor – Most companies have requirements for your computer processing system.įor each of the companies listed below, we’ve included details about technical requirements if they’re available.sufficient computer memory – Many at-home call center companies state you need a computer with at least 1GB to 2GB of RAM.
#Callcenter jobs download
You may also need to meet certain download speeds. For example, you may need a cable or DSL connection.
#Callcenter jobs mac
Some do allow Mac OS, but it’s less common.
#Callcenter jobs windows
1-2 years of sales experience (for sales and marketing roles).1-2 years of call center experience or customer service experience.Here are some examples of popular qualifications and traits. You typically need some relevant experience and skills for any virtual call center job. However, most of the base requirements are the same. Work At Home Call Center QualificationsĮvery call center company has different qualifications you need to meet. Some examples include paid time off, healthcare plans, employee assistance programs, and 401k plans. Your income is taxed as it would be for most traditional jobs. Other companies hire at-home workers as regular employees. This means you’re responsible for paying self-employment taxes, and taxes aren’t deducted from your pay. Some virtual call center services offer at-home positions where you’re an independent contractor. These positions typically offer a base hourly pay and commission. When the car rental company customers call, you try to sell upgraded features to them. These positions usually require you to meet sales goals.įor example, a car rental company may be a client. You may provide troubleshooting advice to customers of a cell phone company, or you may address questions about benefits for customers of a health insurance company.Ĭall center agents working in sales may take incoming calls and make outgoing calls.
The type of calls you answer depends on the client. Customer service call center agents answer incoming calls. Virtual call center jobs usually fall into two categories – customer service or sales. You’ll always find plenty of detail in the job descriptions to ensure you’re an ideal applicant. These listings don’t disclose companies names, but they describe the business category of a client.Ī listing may say ‘Call Center Representative – Tech Support’. In most cases, call center companies have individual job listings. These businesses have customers, and the customers are connected with call center agents. Some examples include insurance companies, car rental service, technology brands, and retail chains. The clients are businesses that fall into many different categories. Virtual call center companies provide customer care solutions to clients.
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